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Search our self help articles to find what you need.
Internet
Will my current modem work with AEBC service?
Why am I getting different speeds between my computer and my STB/phone/tablet?
When should I cancel my current internet?
What modems are required for cable connections?
What is the PureFibre network?
DSL Internet
Will my current modem work with AEBC service?
Why am I getting different speeds between my computer and my STB/phone/tablet?
When should I cancel my current internet?
What is the onsite installation?
What is the difference between DSL vs cable internet?
What are the internet services that you offer?
Troubleshooting ADSL Connection – Slow Speed
Troubleshooting ADSL – No Connection
Steps in CreatingPPPoE Dialer using Windows 8
Is AEBC internet service available at my address?
Steps in Creating PPPoE Dialer using Windows 7
How to Resolve Limited or No Connectivity Errors on ADSL connection?
How can AEBC offer these internet price with no contract terms?
For the ADSL internet, can we use our own modems?
No Internet Connection (No Sync)
PureFibre
What is the PureFibre network?
What is TELUS PureFibre?
Cable Internet
Will my current modem work with AEBC service?
Why am I getting different speeds between my computer and my STB/phone/tablet?
When should I cancel my current internet?
What modems are required for cable connections?
What is the difference between DSL vs cable internet?
What are the internet services that you offer?
Steps in CreatingPPPoE Dialer using Windows 8
Is AEBC internet service available at my address?
Steps in Creating PPPoE Dialer using Windows 7
Is it FREE to transfer from other internet provider?
How can AEBC offer these internet price with no contract terms?
Aside from the monthly fee, what other charges to set up the cable connection.
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AEBC TV
What is a CipherTV?
What do I need to setup CipherTV Bar?
What channels are currently available?
If you have multiple devices and decide to sell your unit in the open market, will the new user access the original users TV content?
How many devices can I use with the same registered information?
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Billing & Accounts
AEBC Online self-service portal
Online payment available?
How to update payment information?
How to update my credit card info online?
Request for invoices
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Email & Hosting
How to add your e-mail account to Outlook
Enable Holiday Auto Responder
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Phone
Areas not included in Unlimited Plans
Faxing
Troubleshooting SIP Codes
Call Handling Phone Codes
Ring Delay Setting
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