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Online Help

Search our self help articles to find what you need.

Internet

Will my current modem work with AEBC service?
Why am I getting different speeds between my computer and my STB/phone/tablet?
When should I cancel my current internet?
What modems are required for cable connections?
What is the PureFibre network?
What is the onsite installation?
What is the difference between DSL vs cable internet?
What is TELUS PureFibre?
What are the internet services that you offer?
Troubleshooting ADSL Connection – Slow Speed
Troubleshooting ADSL – No Connection
Steps in CreatingPPPoE Dialer using Windows 8
Is AEBC internet service available at my address?
Steps in Creating PPPoE Dialer using Windows 7
Is it FREE to transfer from other internet provider?
How to Resolve Limited or No Connectivity Errors on ADSL connection?
How can AEBC offer these internet price with no contract terms?
For the ADSL internet, can we use our own modems?
Aside from the monthly fee, what other charges to set up the cable connection.
No Internet Connection (No Sync)

DSL Internet

Will my current modem work with AEBC service?
Why am I getting different speeds between my computer and my STB/phone/tablet?
When should I cancel my current internet?
What is the onsite installation?
What is the difference between DSL vs cable internet?
What are the internet services that you offer?
Troubleshooting ADSL Connection – Slow Speed
Troubleshooting ADSL – No Connection
Steps in CreatingPPPoE Dialer using Windows 8
Is AEBC internet service available at my address?
Steps in Creating PPPoE Dialer using Windows 7
How to Resolve Limited or No Connectivity Errors on ADSL connection?
How can AEBC offer these internet price with no contract terms?
For the ADSL internet, can we use our own modems?
No Internet Connection (No Sync)

PureFibre

What is the PureFibre network?
What is TELUS PureFibre?

Cable Internet

Will my current modem work with AEBC service?
Why am I getting different speeds between my computer and my STB/phone/tablet?
When should I cancel my current internet?
What modems are required for cable connections?
What is the difference between DSL vs cable internet?
What are the internet services that you offer?
Steps in CreatingPPPoE Dialer using Windows 8
Is AEBC internet service available at my address?
Steps in Creating PPPoE Dialer using Windows 7
Is it FREE to transfer from other internet provider?
How can AEBC offer these internet price with no contract terms?
Aside from the monthly fee, what other charges to set up the cable connection.

AEBC TV

What is a CipherTV?
What do I need to setup CipherTV Bar?
What channels are currently available?
If you have multiple devices and decide to sell your unit in the open market, will the new user access the original users TV content?
How many devices can I use with the same registered information?
How does the new 0-IPTV app update when a new version is released?
How do you clear the login information or re-register as a different user?
Why should I buy a CipherTV bar?
Can I find CipherTV Bar in a local retail store?

Billing & Accounts

AEBC Online self-service portal
Online payment available?
How to update payment information?
How to update my credit card info online?
Request for invoices
When does my billing start?

Email & Hosting

How to add your e-mail account to Outlook
Enable Holiday Auto Responder

Phone

Areas not included in Unlimited Plans
Faxing
Troubleshooting SIP Codes
Call Handling Phone Codes
Ring Delay Setting
Remote VM Access
Home Alarm

Home
docs
Phone
Home Alarm

Home Alarm

Make the following changes to the configuration of the ATA:

Disable echo canceller
Set DTMF all options to in audio
Preferred Vocoder PCMU

Still stuck? How can we help?

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Updated on April 20, 2021

Remote VM Access

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