Troubleshooting ADSL Connection – Slow Speed

If using a router, bypassed the router by directly connecting the ADSL Modem to the computer. Check if there is a PPPoE connection already setup. If there are not, Setup a new PPPoE dialer.
Do a speed test in this link. https://speedtest1.aebc.com/
Use a different Internet browser such as Internet Explorer, Mozilla Firefox , Google Chrome, Opera, Safari for Mac users and other web browsers available.
Power Cycle the ADSL modem for 5 minutes. Just turn off the modem completely for 5 minutes and turn it on afterwards.
Check for possible virus or internet worm that generates traffic that caused your internet to be slow.
Check for the last installed software/application/running programs that can cause slow speed.
Check for faulty equipment that can cause slow speed. (cables / modem). If you have spare modem or cables you can use them temporarily to test if the problem is on the hardware.
When surfing, the browser collects information, such as passwords and stores it on your local hard drive in a file known as a cookie, these cookies can compromise the speed of your Internet connection, particularly if you visit many websites during a browsing session. Resolution for this problem is just simple, delete this cookie.
Try a different computer. It is somehow hard to admit that your computer cannot respond faster than usual. Giving you a choice to change your hardware.
Our Technical Support staff can help you with these steps of troubleshooting. You can reach us at 604-288-1089.

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